Zible

A parcel just arrived out of the blue with my name on it. Everyone loves a surprise parcel. I opened the outer packaging and found a red box with a "Sorry" note.

It was from my bank, HSBC, and contained a bottle of white wine. It was their way of apologising for losing my replacement debit card.

HSBC no longer sends cards by post due to security concerns, so I had to pick it up from my local branch. I visited the branch 4 times but each time it was missing. Eventually, another new card was issued and posted to my home.

I already rate HSBC highly for customer service, so a response like this on the rare occassion that they do mess up is very impressive.

Cheers folks!